Difference between revisions of "FAQ"
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| − | Got a question? Please check if we've answered it below before posting a topic on the forum! | + | Got a question? Please check if we've answered it below before posting a topic on the [http://forum.infinitymu.net forum]! |
| − | |||
== Why can't I connect to the server? == | == Why can't I connect to the server? == | ||
1. Check if your internet is stable. | 1. Check if your internet is stable. | ||
| + | |||
2. Check if you've allowed InfinityMU to bypass your firewall or [[turn off your firewall]] and [[antivirus program]]. | 2. Check if you've allowed InfinityMU to bypass your firewall or [[turn off your firewall]] and [[antivirus program]]. | ||
| + | |||
3. Check with others or a staff member to see if a server is available. | 3. Check with others or a staff member to see if a server is available. | ||
| + | |||
4. Recall a moment in which you violated one of the [[Game Rules]] / check the ban list at the [http://www.infinitymu.net/rankings rankings section]. | 4. Recall a moment in which you violated one of the [[Game Rules]] / check the ban list at the [http://www.infinitymu.net/rankings rankings section]. | ||
| + | |||
5. Check with [[AutoUpdate.exe]] (located at InfinityMu Client folder). Run the tool to get the latest updates. | 5. Check with [[AutoUpdate.exe]] (located at InfinityMu Client folder). Run the tool to get the latest updates. | ||
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== Why does the client installation don't work? == | == Why does the client installation don't work? == | ||
| − | There's a possibility that your download is corrupted. Use a download manager such as FreeDownloadManager & use the | + | There's a possibility that your download is corrupted. Use a download manager such as [http://www.freedownloadmanager.org/ FreeDownloadManager] & use the direct download mirror. This will not only smoothly download the client, but make your download faster! |
| − | |||
== How do I change the resolution of my game? == | == How do I change the resolution of my game? == | ||
Run the [[InfinityMU]] [[launcher]] (mu.exe). At the bottom-left of the launcher's window, there's a button 'Option'. Click the button that will open up the options window. Adjust the options to your liking & then click "Apply." | Run the [[InfinityMU]] [[launcher]] (mu.exe). At the bottom-left of the launcher's window, there's a button 'Option'. Click the button that will open up the options window. Adjust the options to your liking & then click "Apply." | ||
| + | |||
If you want to switch to fullscreen (by unchecking window mode), make sure the resolution is set to 1024 x 768! | If you want to switch to fullscreen (by unchecking window mode), make sure the resolution is set to 1024 x 768! | ||
| − | I have characters in my account but I can't see them!? | + | |
| + | |||
| + | == I have characters in my account but I can't see them!? == | ||
| + | |||
1. Log into your account by typing your account name without caps (no big letters). | 1. Log into your account by typing your account name without caps (no big letters). | ||
| + | |||
2. Try to re-install InfinityMU. | 2. Try to re-install InfinityMU. | ||
| + | |||
3. Contact InfinityMu Staff at forums or submit ticket. Allow up to 12 hours (most of times immediately) for us to reply with an resolutions on your problem. | 3. Contact InfinityMu Staff at forums or submit ticket. Allow up to 12 hours (most of times immediately) for us to reply with an resolutions on your problem. | ||
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1. Check if your internet is stable. | 1. Check if your internet is stable. | ||
| + | |||
2. Try turning your effects off. When you log into your character, press ESC to open the options window. Click on the Option tab. For Effect limitation, set them to Minimum Option & Minimum Setting. | 2. Try turning your effects off. When you log into your character, press ESC to open the options window. Click on the Option tab. For Effect limitation, set them to Minimum Option & Minimum Setting. | ||
| + | |||
3. Contact [[InfinityMU Staff]] at [http://forum.infinitymu.net forums] or [http://support.infinitymu.net/view.php?id=1 submit ticket] | 3. Contact [[InfinityMU Staff]] at [http://forum.infinitymu.net forums] or [http://support.infinitymu.net/view.php?id=1 submit ticket] | ||
| − | I have duplicate items in my inventory / vault, how to get rid of them? | + | |
| + | == I have duplicate items in my inventory / vault, how to get rid of them? == | ||
| + | |||
1. Log into your Web Panel go to Character Options then hit 'Clear Dupes' on destination character. | 1. Log into your Web Panel go to Character Options then hit 'Clear Dupes' on destination character. | ||
| + | |||
2. Register in our forums and create new thread report in 'Bug Reports' section or >submit ticket. | 2. Register in our forums and create new thread report in 'Bug Reports' section or >submit ticket. | ||
| − | I teleported to a map & now I am stuck some place where I can't move! What do I do? | + | |
| + | |||
| + | == I teleported to a map & now I am stuck some place where I can't move! What do I do? == | ||
| + | |||
If you've warped to a map & appear to be somewhere random, exit the game & login into our Web Panel select "Teleport Character." and move your character to Lorencia | If you've warped to a map & appear to be somewhere random, exit the game & login into our Web Panel select "Teleport Character." and move your character to Lorencia | ||
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It's a visual bug you acctualy got 64k HP + the amount of HP you see on the bar, you can also party someone and press P to see your real HP. | It's a visual bug you acctualy got 64k HP + the amount of HP you see on the bar, you can also party someone and press P to see your real HP. | ||
| − | Why did my Mana become so low? i had over 60k before! | + | |
| + | == Why did my Mana become so low? i had over 60k before! == | ||
| + | |||
Make sure your items have mana options, if it still don't work then contact an Admin or HGM or submit ticket and request them to lower your energy to 32000. | Make sure your items have mana options, if it still don't work then contact an Admin or HGM or submit ticket and request them to lower your energy to 32000. | ||
== How do I get Item FULL OPTION items without a credit card? == | == How do I get Item FULL OPTION items without a credit card? == | ||
| − | 1. We offer [[SMS Payments]] as an option of donating Western Union and Money Gram. | + | 1. We offer [[SMS Payments]] as an option of donating [http://www.westernunion.com/ Western Union] and [http://www.moneygram.com Money Gram]. |
| − | 2. Log into our | + | |
| − | 3. Log into our | + | 2. Log into our [[Account Panel]] & vote on the websites provided. After that, go to the Web Shop & check your Credit Points! |
| − | 4. Log into our | + | |
| − | 5. We host lots of events, offering plenty of opportunities for players to win Premium Credit Points and Items. | + | 3. Log into our Account Panel & get your referral link. After that send it to friends, facebook, forums and other you might know to vote for you. |
| − | It has been 12 hours, why can't I vote? | + | |
| + | 4. Log into our Account Panel go to [[Character Options]] and select 'Grand Reset Character'. This function allows you to exchange resets for credits. | ||
| + | |||
| + | 5. We host lots of events, offering plenty of opportunities for players to win Premium [[Credit Points]] and [[Items]]. | ||
| + | |||
| + | == It has been 12 hours, why can't I vote? == | ||
| + | |||
The [http://infinitymu.net/vote/ vote system] checks both account and IP address, this means if someone has already voted from your IP address you will not be able to vote. | The [http://infinitymu.net/vote/ vote system] checks both account and IP address, this means if someone has already voted from your IP address you will not be able to vote. | ||
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How do I disable game fog / mist? Hit button F10 on keyboard to disable or enable fog effects. | How do I disable game fog / mist? Hit button F10 on keyboard to disable or enable fog effects. | ||
| + | |||
How does the 3D Camera module work? Hit button "F9" on your keyboard to enable 3d camera; Mouse+Scroll to Zoom-In/Out and rotate; Click "F9" to freeze the 3D view to your own preference; Back to default view hit button "End" on your keyboard. | How does the 3D Camera module work? Hit button "F9" on your keyboard to enable 3d camera; Mouse+Scroll to Zoom-In/Out and rotate; Click "F9" to freeze the 3D view to your own preference; Back to default view hit button "End" on your keyboard. | ||
| + | |||
How to disable/enable Mini Map? Hit button "Tab" on your keyboard to enable / disable mini map. | How to disable/enable Mini Map? Hit button "Tab" on your keyboard to enable / disable mini map. | ||
| + | |||
How use Auto Right Click function? Hit button "F8" on your keyboard to enable / disable auto right click. | How use Auto Right Click function? Hit button "F8" on your keyboard to enable / disable auto right click. | ||
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Mana bug can appear with Dark Wizard/Soul Master/Grand Master and Magic Gladiator/Duel Master. If I calculated right (I used these formulas) if your character doesn't wear any mana influential item, mana will be rolled over so bugged if you have more energy than: 32 369 with SM, 32 579 with MG | Mana bug can appear with Dark Wizard/Soul Master/Grand Master and Magic Gladiator/Duel Master. If I calculated right (I used these formulas) if your character doesn't wear any mana influential item, mana will be rolled over so bugged if you have more energy than: 32 369 with SM, 32 579 with MG | ||
| − | Here is a little list about the mana influential items: | + | |
| + | '''Here is a little list about the mana influential items:''' | ||
| + | |||
Set items with Increase Max. Mana +4% option | Set items with Increase Max. Mana +4% option | ||
| + | |||
Shields with Increase Max. Mana +4% option | Shields with Increase Max. Mana +4% option | ||
| + | |||
Rings with Increase Max. Mana +4% option | Rings with Increase Max. Mana +4% option | ||
| + | |||
Wings of Vortex (+115 mana as I experienced) | Wings of Vortex (+115 mana as I experienced) | ||
| + | |||
Golden Fenrir (+200 mana) | Golden Fenrir (+200 mana) | ||
| + | |||
Ring of Magic+option (from +1% to +7% mana) | Ring of Magic+option (from +1% to +7% mana) | ||
| + | |||
So to avoid this bug, follow the game's advice, and don't add more energy than 32 000. | So to avoid this bug, follow the game's advice, and don't add more energy than 32 000. | ||
| + | |||
Anyways if you add more energy than 32 000, you can just use any mana influential item (the list is above) | Anyways if you add more energy than 32 000, you can just use any mana influential item (the list is above) | ||
| + | |||
If you have any other questions, please visit our forum that has a search option that will allow you to easily find possible answers to your questions. | If you have any other questions, please visit our forum that has a search option that will allow you to easily find possible answers to your questions. | ||
| + | |||
| + | [[Category:Forum & Web Guides]] [[Category:Game Guides]] | ||
Latest revision as of 13:27, 18 December 2014
Contents
- 1 Frequently Asked Questions
- 2 Why can't I connect to the server?
- 3 Why does the client installation don't work?
- 4 How do I change the resolution of my game?
- 5 I have characters in my account but I can't see them!?
- 6 Why am I disconnecting so much?
- 7 I have duplicate items in my inventory / vault, how to get rid of them?
- 8 I teleported to a map & now I am stuck some place where I can't move! What do I do?
- 9 Why did my HP become so low? i had over 60k before!
- 10 Why did my Mana become so low? i had over 60k before!
- 11 How do I get Item FULL OPTION items without a credit card?
- 12 It has been 12 hours, why can't I vote?
- 13 How do I contact the administration?
- 14 ¿ Custom Client Features ?
- 15 ¿ How to avoid or solve mana bug?
Frequently Asked Questions
Got a question? Please check if we've answered it below before posting a topic on the forum!
Why can't I connect to the server?
1. Check if your internet is stable.
2. Check if you've allowed InfinityMU to bypass your firewall or turn off your firewall and antivirus program.
3. Check with others or a staff member to see if a server is available.
4. Recall a moment in which you violated one of the Game Rules / check the ban list at the rankings section.
5. Check with AutoUpdate.exe (located at InfinityMu Client folder). Run the tool to get the latest updates.
Why does the client installation don't work?
There's a possibility that your download is corrupted. Use a download manager such as FreeDownloadManager & use the direct download mirror. This will not only smoothly download the client, but make your download faster!
How do I change the resolution of my game?
Run the InfinityMU launcher (mu.exe). At the bottom-left of the launcher's window, there's a button 'Option'. Click the button that will open up the options window. Adjust the options to your liking & then click "Apply."
If you want to switch to fullscreen (by unchecking window mode), make sure the resolution is set to 1024 x 768!
I have characters in my account but I can't see them!?
1. Log into your account by typing your account name without caps (no big letters).
2. Try to re-install InfinityMU.
3. Contact InfinityMu Staff at forums or submit ticket. Allow up to 12 hours (most of times immediately) for us to reply with an resolutions on your problem.
Why am I disconnecting so much?
1. Check if your internet is stable.
2. Try turning your effects off. When you log into your character, press ESC to open the options window. Click on the Option tab. For Effect limitation, set them to Minimum Option & Minimum Setting.
3. Contact InfinityMU Staff at forums or submit ticket
I have duplicate items in my inventory / vault, how to get rid of them?
1. Log into your Web Panel go to Character Options then hit 'Clear Dupes' on destination character.
2. Register in our forums and create new thread report in 'Bug Reports' section or >submit ticket.
I teleported to a map & now I am stuck some place where I can't move! What do I do?
If you've warped to a map & appear to be somewhere random, exit the game & login into our Web Panel select "Teleport Character." and move your character to Lorencia
Why did my HP become so low? i had over 60k before!
It's a visual bug you acctualy got 64k HP + the amount of HP you see on the bar, you can also party someone and press P to see your real HP.
Why did my Mana become so low? i had over 60k before!
Make sure your items have mana options, if it still don't work then contact an Admin or HGM or submit ticket and request them to lower your energy to 32000.
How do I get Item FULL OPTION items without a credit card?
1. We offer SMS Payments as an option of donating Western Union and Money Gram.
2. Log into our Account Panel & vote on the websites provided. After that, go to the Web Shop & check your Credit Points!
3. Log into our Account Panel & get your referral link. After that send it to friends, facebook, forums and other you might know to vote for you.
4. Log into our Account Panel go to Character Options and select 'Grand Reset Character'. This function allows you to exchange resets for credits.
5. We host lots of events, offering plenty of opportunities for players to win Premium Credit Points and Items.
It has been 12 hours, why can't I vote?
The vote system checks both account and IP address, this means if someone has already voted from your IP address you will not be able to vote.
How do I contact the administration?
We have 24/7 support e-mail and ticket system: submit ticket now.
¿ Custom Client Features ?
How do I disable game fog / mist? Hit button F10 on keyboard to disable or enable fog effects.
How does the 3D Camera module work? Hit button "F9" on your keyboard to enable 3d camera; Mouse+Scroll to Zoom-In/Out and rotate; Click "F9" to freeze the 3D view to your own preference; Back to default view hit button "End" on your keyboard.
How to disable/enable Mini Map? Hit button "Tab" on your keyboard to enable / disable mini map.
How use Auto Right Click function? Hit button "F8" on your keyboard to enable / disable auto right click.
¿ How to avoid or solve mana bug?
Mana bug can appear with Dark Wizard/Soul Master/Grand Master and Magic Gladiator/Duel Master. If I calculated right (I used these formulas) if your character doesn't wear any mana influential item, mana will be rolled over so bugged if you have more energy than: 32 369 with SM, 32 579 with MG
Here is a little list about the mana influential items:
Set items with Increase Max. Mana +4% option
Shields with Increase Max. Mana +4% option
Rings with Increase Max. Mana +4% option
Wings of Vortex (+115 mana as I experienced)
Golden Fenrir (+200 mana)
Ring of Magic+option (from +1% to +7% mana)
So to avoid this bug, follow the game's advice, and don't add more energy than 32 000.
Anyways if you add more energy than 32 000, you can just use any mana influential item (the list is above)
If you have any other questions, please visit our forum that has a search option that will allow you to easily find possible answers to your questions.
