Difference between revisions of "Quick Help"

Latest revision as of 22:46, 25 February 2026

Account Management

How to Change Your Password

1. Log in to your account on the InfinityMU Website. 2. Navigate to Account Settings. 3. Input your current password, followed by your new desired password, and save.

Password & Account Recovery

If you have forgotten your login credentials, follow these steps: 1. Go to the InfinityMU Website. 2. Under the Account Panel, click "Forgot Password". 3. Type in your account username or email, and click submit. 4. Check your email inbox for a confirmation link. 5. Click the link to be redirected to the password reset page.

Lost Account Details

If you have lost access to your email address or don't remember your credentials, please open a ticket via the InfinityMU 24/7 Support System.

Please provide the following in your ticket:

Which detail is missing (Username or Email Address).
The Email Address (if you lost your username) OR the Username (if you lost your email address).
2 to 3 Character names associated with the account.
A screenshot of the character selection screen (if possible).
Proof of donation (if applicable).

In-Game Assistance

Adding Stat Points

You can add stats instantly in-game using the following commands:

/addstr x (Strength)
/addagi x (Agility)
/addvit x (Vitality)
/addene x (Energy)
/addcom x (Command - Dark Lord only)

Example: /addstr 5000 adds 5,000 points to Strength. > Note: You can also distribute your stat points directly through your account panel on the InfinityMU Website.

Lost Item Retrieval

If you lost items due to a server crash, lag, or accidental deletion, submit a report via the InfinityMU 24/7 Support System.

Required Information:

Account Username & Character Name:
Reason for item disappearance (Brief explanation):
Exact items lost (Include options and upgrade levels):
Do you have a "pilot" (someone else who uses your account)?:
Donation Details (If the lost items were donated for):
Contact Email:
Evidence: How to create a screenshot

⚠️ Important: Items that were not purchased from our Web Shop are not refundable.

Trade-Related Assistance

For large trades requiring staff supervision, visit the Big Trade Assistance (BTA) section. Please review the BTA: Request Format and Rules before posting to ensure an Admin/GM can assist you properly.

Reporting & Rules

Reporting an Abusive Player

If you spot a player breaking server rules, report them via the Report Player Section.

Required Report Format: 1. Offender's Character Name: 2. Reason for the report: 3. Unedited Evidence (Screenshot or Video):

⚠️ Warning: Biased reports or reports utilizing fabricated/edited evidence will result in punishment for the reporter.

Evidence Required for Specific Reports

All screenshots and videos must be 100% UNEDITED. We highly prefer video evidence for gameplay offenses.

Offense Type	Required Proof (Unedited)
Scamming	Character Name of the scammer Screenshot of the conversation Screenshot of the items and their options Screenshot showing the scam taking place
Hack Site Advertisers	Character Name of the advertiser Screenshot clearly showing the advertisement in chat
Staff Impersonation	Character Name of the impersonator Screenshot of them claiming to be InfinityMU staff Screenshot of them asking for account details or private info
Third-Party Programs (Hacks)	Video evidence is strongly preferred Unedited screenshots (if video is impossible)
Language Abuse	Character Name of the abuser Screenshot of the abusive text (racism, extreme toxicity, obscene language)

Additional Services

Ban Appeals

If your account was blocked and you wish to appeal, create a thread in the Ban Appeal Section.

Use the thread prefix/title format: [Ban Appeal] CharacterName
You must strictly follow the Ban Appeal Format.

Character Transfer System

Moving from another server to InfinityMU? Fill out the Character Transfer Form with the following:

Previous Server Name & EXP Rate
Character Name on the previous server (include an unedited screenshot)
Your new InfinityMU Character Name
Reason why you are transferring to InfinityMU

Difference between revisions of "Quick Help"

Latest revision as of 22:46, 25 February 2026

Contents

Account Management

How to Change Your Password

Password & Account Recovery

Lost Account Details

In-Game Assistance

Adding Stat Points

Lost Item Retrieval

Trade-Related Assistance

Reporting & Rules

Reporting an Abusive Player

Evidence Required for Specific Reports

Additional Services

Ban Appeals

Character Transfer System

Navigation menu

Personal tools

Namespaces

Variants

Views

More

Search

Navigation

Tools

Game Site

Try our sister server

@@ Line 1: / Line 1: @@
-==Game Assistance Services.==
+__TOC__
+<div style="background: linear-gradient(135deg, #ffffff 0%, #f4f6f9 100%); border-left: 5px solid #ff7a00; padding: 25px; border-radius: 8px; box-shadow: 0 4px 15px rgba(0,0,0,0.05); margin-bottom: 30px; color: #333333; font-family: system-ui, -apple-system, sans-serif;">
+<span style="color:#ff7a00; font-size:1.6em; font-weight:bold; letter-spacing: 0.5px;">Welcome to the Help Section</span>
-<span style="color:orange;">'''About Help Section.'''</span>
+The [https://forum.infinitymu.net/forums/assistance-help/ '''Help Section'''] is dedicated to assisting all InfinityMU members with in-game and forum issues. As the first stop for new members facing challenges, we ask everyone to remain courteous. You will receive support from both dedicated staff and experienced community members.
+There are no stupid questions here—never hesitate to ask for help! However, before opening a new thread, please review this guide. You might find the exact answer you're looking for right here.
+</div>
-The [http://forum.infinitymu.net/forumdisplay.php?169-Help '''Help Section'''] is a place dedicated to helping all InfinityMU members with their in-game and forum issue. It is the first place new members come to when they have a problem, so please be courteous at all times. You will get support from both staff members, and experienced members. Nothing you ask is a stupid question, so please, don't be ashamed to ask.
+== Account Management ==
+<div style="background: #ffffff; padding: 20px; border-radius: 8px; margin-bottom: 20px; border: 1px solid #e2e8f0; box-shadow: 0 2px 8px rgba(0,0,0,0.03); color: #2d3748;">
+=== How to Change Your Password ===
+. Log in to your account on the [http://www.infinitymu.net/ '''InfinityMU Website'''].
+. Navigate to '''Account Settings'''.
+. Input your current password, followed by your new desired password, and save.
-Before opening a new thread, please read through this article, and maybe you'll find the answer to your question before you even ask it!
+=== Password & Account Recovery ===
+If you have forgotten your login credentials, follow these steps:
+. Go to the [http://www.infinitymu.net '''InfinityMU Website'''].
+. Under the Account Panel, click [http://www.infinitymu.net/lost-password/ '''"Forgot Password"'''].
+. Type in your account username or email, and click submit.
+. Check your email inbox for a confirmation link.
+. Click the link to be redirected to the password reset page.
+=== Lost Account Details ===
+If you have lost access to your email address or don't remember your credentials, please open a ticket via the [http://www.infinitymu.net/support/submit-a-ticket '''InfinityMU 24/7 Support System'''].
-Good luck.
+'''Please provide the following in your ticket:'''
+* Which detail is missing (Username or Email Address).
+* The Email Address (if you lost your username) OR the Username (if you lost your email address).
+* 2 to 3 Character names associated with the account.
+* A screenshot of the character selection screen (if possible).
+* Proof of donation (if applicable).
+</div>
+== In-Game Assistance ==
-===<span style="color:orange;">How to change your Password.</span>===
+<div style="background: #ffffff; padding: 20px; border-radius: 8px; margin-bottom: 20px; border: 1px solid #e2e8f0; box-shadow: 0 2px 8px rgba(0,0,0,0.03); color: #2d3748;">
+=== Adding Stat Points ===
+You can add stats instantly in-game using the following commands:
+* <code>/addstr x</code> (Strength)
+* <code>/addagi x</code> (Agility)
+* <code>/addvit x</code> (Vitality)
+* <code>/addene x</code> (Energy)
+* <code>/addcom x</code> (Command - Dark Lord only)
+'''Example:''' <code>/addstr 5000</code> adds 5,000 points to Strength.
+> ''Note: You can also distribute your stat points directly through your account panel on the [http://www.infinitymu.net '''InfinityMU Website'''].''
+=== Lost Item Retrieval ===
+If you lost items due to a server crash, lag, or accidental deletion, submit a report via the [http://www.infinitymu.net/support/submit-a-ticket '''InfinityMU 24/7 Support System'''].
+'''Required Information:'''
+* Account Username & Character Name:
+* Reason for item disappearance (Brief explanation):
+* Exact items lost (Include options and upgrade levels):
+* Do you have a "pilot" (someone else who uses your account)?:
+* Donation Details (If the lost items were donated for):
+* Contact Email:
+* '''Evidence:''' [https://forum.infinitymu.net/threads/how-to-take-screenshot-windows-mac.121493/ '''How to create a screenshot''']
-Follow these steps:
+<span style="color:#d93025; font-weight:bold;">⚠️ Important:</span> Items that were not purchased from our [http://infinitymu.net/webshop/ '''Web Shop'''] are not refundable.
+=== Trade-Related Assistance ===
+For large trades requiring staff supervision, visit the [https://forum.infinitymu.net/forums/big-trade-assistance/ '''Big Trade Assistance (BTA)'''] section.
+Please review the [https://forum.infinitymu.net/threads/bta-posting-format-and-rules.105121/ '''BTA: Request Format and Rules'''] before posting to ensure an Admin/GM can assist you properly.
+</div>
-. Log in with your account at the [http://www.infinitymu.net/ '''InfinityMU Website'''] using your account details
+== Reporting & Rules ==
-. Click on "Account Settings"
+<div style="background: #ffffff; padding: 20px; border-radius: 8px; margin-bottom: 20px; border: 1px solid #e2e8f0; box-shadow: 0 2px 8px rgba(0,0,0,0.03); color: #2d3748;">
+=== Reporting an Abusive Player ===
-. Input your current password and then your new password.
+If you spot a player breaking server rules, report them via the [https://forum.infinitymu.net/report-section/ '''Report Player Section'''].
-===<span style="color:orange;">How to Recover your Password or Account.</span>===
-For those who forgot their in-game password or account, kindly follow the steps below:
-. Go to [http://www.infinitymu.net '''InfinityMU Official website'''].
-. Under the Account Panel click [http://www.infinitymu.net/lost-password/'''"Forgot Password"'''].
-. Type in your account name or password and click submit button.
-. After requesting the password recovery, you will receive an email with a confirmation link.
-. After you've clicked the confirmation link, you will be redirected to reset password to a new one.
-===<span style="color:orange;">How to add Stats Points In-Game</span>===
-. Just type this following:
-* /addstr x
-* /addagi x
-* /addvit x
-* /addene x
-* /addcom x
-. Example: /addstr 5000
-Note: You may add if how many amount do you want. You could also easily add points from the [http://www.infinitymu.net '''InfinityMU Website'''] using your account panel.
-===<span style="color:orange;">Lost Account details.</span>===
-In case you forgotten your email address or the password for it please, Fill up this form: [http://www.infinitymu.net/support/submit-a-ticket ''InfinityMU 24/7 Support Ticket System''']
-You have to write the following information:
-- Which account detail you have lost (username or email address)
-- Email address (if you lost your username) or Username (if you lost your email address)
-- 2 to 3 character names in the account
-- If possible, please provide screenshot of the character selection screen
-- If possible, please provide proofs of donation
-===<span style="color:orange;">Lost Item Retrieval.</span>===
-If you have lost your items due to an accident, lag, disconnection, or anything similar to those cases, please fill up the [http://www.infinitymu.net/support/submit-a-ticket '''InfinityMU 24/7 Support Ticket System'''] and wait for an administrator.
-You should supply the following information:
-- Reason of item disappearance:
-- Items that were lost (including options and upgrade level):
-- A brief explanation of how you lost your items:
-- Evidence: [Kindly refer to this thread for the required evidence: [http://forum.infinitymu.net/showthread.php?17-Guide-How-to-Upload-Screen-Shots-(tinypic) '''How to create screenshot''']]
-- Do you have a pilot (someone else who using your account)?
-- Character Name:
-- Account Username:
-- Donation Details (If the items lost were donated):
-- Contact email:
-Please be reminded that items which is not purchased from our [http://infinitymu.net/webshop/ '''Web Shop''']] is not refund-able.
-===<span style="color:orange;">Reporting an Abusive Player.</span>===
-If you spot a player who is breaking the rules, make sure you report him! Of course, you need to have proof that the player is really breaking the rules.
-To report a player, you need to fill up the [http://forum.infinitymu.net/forumdisplay.php?6-Report-Section '''Report Player form''']
-You would need the following information to file your report:
+'''Required Report Format:'''
 . Offender's Character Name:
+. Reason for the report:
+. Unedited Evidence (Screenshot or Video):
-. Reason why you have reported said character:
+<span style="color:#d93025; font-weight:bold;">⚠️ Warning:</span> Biased reports or reports utilizing fabricated/edited evidence will result in punishment for the reporter.
+</div>
-. Evidence (which may come in form of a screenshot or a video):
-<span style="color:red;">'''Please note that biased reports or reports based on fake proof will be punished.'''</span>
-===<span style="color:orange;">Additional Helpful Guides.</span>===
-Now that we have the important things out of the way, here's a few more guides and links to help you out in case you need help:
-====<span style="color:orange;">Ban Appeal.</span>====
-For any ban complains and so on please create a thread in [http://forum.infinitymu.net/forumdisplay.php?199-Ban-Appeals '''Ban Appeal Section'''] with the title "[Ban Appeal]" and follow the format of [http://forum.infinitymu.net/showthread.php?9896-Ban-Appeal-Format '''Ban Appeal Format'''].
-====<span style="color:orange;">Character Transfer System.</span>====
-Fill up this form: [http://support.infinitymu.net/view.php?id=3 '''Character Transfer System'''] You will need the following information:
-- Previous Server
-- Previous Server EXP
-- Character Name on previous server and screen shot
-- InfinityMU character names
-- Reason why you wanna transfer to InfinityMU
-==<span style="color:orange;">Trade-Related Assistance</span>==
-Main Section now will be called [http://forum.infinitymu.net/forumdisplay.php?171-Big-Trade-Assistance Big Trade Assistance]
-. [http://forum.infinitymu.net/showthread.php?8640-BTA-Request-Format BTA: Request Format] follow up this to learn how to get assisted by Admin/GM.
-. [http://forum.infinitymu.net/showthread.php?8639-Big-Trade-Assistance-Rules Big Trade Assistance Rules] just make sure to read this before ask for assistance. :-)
-==<span style="color:orange;">Proofs Needed For A Certain Report In-Game</span>==
-===<span style="color:red;">Scam</span>===
-Proof Needed (SCREEN SHOTS):
-*Character Name of the scammer
-*Screen shot of conversation
-*Screen shot of the items and their options
-*Screen shot of you getting scammed
-===<span style="color:green;">Hack Site Advertisers</span>===
-Proof Needed (SCREEN SHOTS):
-*Name of the Character
-*Screen shot of what he/she is advertising (we don't accept edited screenshots)
-===<span style="color:blue;">Staff Impersonators</span>===
-Proof Needed (SCREEN SHOTS):
-*Name of Character
-*Screen shot of impersonating a InfinityMU staff member
-*Screen shot of him/her asking for account details/something private. (we don't accept edited screenshots)
-===<span style="color:black;">Third Party Program Users</span>===
-Proof Needed:
-*(SCREEN SHOTS/VIDEO (more preferred) (we don't accept edited screenshots)
-===<span style="color:orange;">Language Abusers</span>===
-Proof Needed (SCREEN SHOTS):
-*Name of Character
-*Screen shot of abusive language (racism, trash talking, obscene language, bad lang and etc)
+<div style="background: #ffffff; padding: 20px; border-radius: 8px; margin-bottom: 20px; border: 1px solid #e2e8f0; box-shadow: 0 2px 8px rgba(0,0,0,0.03); color: #2d3748;">
+=== Evidence Required for Specific Reports ===
+All screenshots and videos must be <span style="color:#ff7a00; font-weight:bold;">100% UNEDITED</span>. We highly prefer video evidence for gameplay offenses.
-<span style="color:red;">'''All proofs must not be edited in any way.'''</span>
+{| class="wikitable" style="width:100%; text-align:left; margin-top:10px; background-color:#ffffff; color:#333333; border: 1px solid #e2e8f0; border-collapse: collapse;"
+|- style="background-color:#ff7a00; color:#000;"
+! style="padding: 12px; border: 1px solid #e2e8f0;" | Offense Type
+! style="padding: 12px; border: 1px solid #e2e8f0;" | Required Proof (Unedited)
+|-
+| style="padding: 12px; border: 1px solid #e2e8f0; font-weight: 500;" | Scamming
+| style="padding: 12px; border: 1px solid #e2e8f0;" |
+* Character Name of the scammer
+* Screenshot of the conversation
+* Screenshot of the items and their options
+* Screenshot showing the scam taking place
+|- style="background-color:#f8fafc;"
+| style="padding: 12px; border: 1px solid #e2e8f0; font-weight: 500;" | Hack Site Advertisers
+| style="padding: 12px; border: 1px solid #e2e8f0;" |
+* Character Name of the advertiser
+* Screenshot clearly showing the advertisement in chat
+|-
+| style="padding: 12px; border: 1px solid #e2e8f0; font-weight: 500;" | Staff Impersonation
+| style="padding: 12px; border: 1px solid #e2e8f0;" |
+* Character Name of the impersonator
+* Screenshot of them claiming to be InfinityMU staff
+* Screenshot of them asking for account details or private info
+|- style="background-color:#f8fafc;"
+| style="padding: 12px; border: 1px solid #e2e8f0; font-weight: 500;" | Third-Party Programs (Hacks)
+| style="padding: 12px; border: 1px solid #e2e8f0;" |
+* Video evidence is strongly preferred
+* Unedited screenshots (if video is impossible)
+|-
+| style="padding: 12px; border: 1px solid #e2e8f0; font-weight: 500;" | Language Abuse
+| style="padding: 12px; border: 1px solid #e2e8f0;" |
+* Character Name of the abuser
+* Screenshot of the abusive text (racism, extreme toxicity, obscene language)
+|}
+</div>
+== Additional Services ==
+<div style="background: #ffffff; padding: 20px; border-radius: 8px; margin-bottom: 20px; border: 1px solid #e2e8f0; box-shadow: 0 2px 8px rgba(0,0,0,0.03); color: #2d3748;">
+=== Ban Appeals ===
+If your account was blocked and you wish to appeal, create a thread in the [https://forum.infinitymu.net/forums/ban-appeals/ '''Ban Appeal Section'''].
+* Use the thread prefix/title format: <code>[Ban Appeal] CharacterName</code>
+* You must strictly follow the [https://forum.infinitymu.net/threads/ban-appeal-format.9896/ '''Ban Appeal Format'''].
+=== Character Transfer System ===
+Moving from another server to InfinityMU? Fill out the [http://www.infinitymu.net/transfer-to-infinitymu '''Character Transfer Form'''] with the following:
+* Previous Server Name & EXP Rate
+* Character Name on the previous server (include an unedited screenshot)
+* Your new InfinityMU Character Name
+* Reason why you are transferring to InfinityMU
+</div>
 [[Category: Game Guides]]