InfinityMU Troubleshooting Guide - Revision history

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<span style="color:#312e81; font-size:1.8em; font-weight:bold; letter-spacing: -0.5px;">🛠️ InfinityMU Troubleshooting Guide</span><br>
A comprehensive, step-by-step guide to resolving client, launcher, and performance issues so you can get back into the game smoothly.
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== Fix LiveGuard Errors & Boost Performance ==

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<div style="color: #991b1b; font-size: 18px; font-weight: 600; margin-bottom: 12px;">🛑 Configure Windows 'Memory Integrity' to OFF</div>
<div style="color: #450a0a; font-size: 14px; margin-bottom: 15px;">If you are experiencing '''LiveGuard errors''' or want to improve overall gaming performance on Windows 11, disabling Memory Integrity is highly recommended.</div>

# Open the Windows Start Menu and search for '''Core Isolation'''.
# Click to open the Core Isolation settings page.
# Toggle the '''Memory Integrity''' switch to '''OFF'''.
# '''Restart your computer''' to apply the changes.
# As soon as your system reboots, launch the game client and jump back into the action.

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<span style="font-size: 14px; color: #7f1d1d; font-weight: 500;">🎥 Watch the visual tutorial:</span>
[https://www.youtube.com/watch?v=5FWX4AjZuEw <span style="background-color: #ef4444; color: white; padding: 8px 16px; border-radius: 6px; font-weight: 600; font-size: 13px; box-shadow: 0 2px 4px rgba(239,68,68,0.3);">► Play on YouTube</span>]
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== Install Essential Game Drivers ==

If the game client or launcher is failing to start, your system may be missing critical Microsoft runtimes. Install the packages below based on your operating system.

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<div style="font-size: 18px; font-weight: 600; color: #0f172a; margin-bottom: 8px;">Visual C++ Redistributables</div>
<div style="font-size: 14px; color: #475569; margin-bottom: 20px; min-height: 40px;">Essential Microsoft drivers required to run the game client.</div>
* '''2015 Package:''' Standard requirement.
* '''AIO Package (2026):''' Includes 2005 through 2022 runtimes (32-bit & 64-bit).
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[https://www.microsoft.com/en-us/download/details.aspx?id=52685 <span style="background-color: #2563eb; color: #ffffff; padding: 10px 18px; border-radius: 6px; font-weight: 600; font-size: 13px;">📥 Download 2015</span>]
[https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/ <span style="background-color: #2563eb; color: #ffffff; padding: 10px 18px; border-radius: 6px; font-weight: 600; font-size: 13px;">📥 Download AIO</span>]
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<div style="font-size: 18px; font-weight: 600; color: #0f172a; margin-bottom: 8px;">.NET Framework Runtimes</div>
<div style="font-size: 14px; color: #475569; margin-bottom: 20px; min-height: 40px;">Resolves issues where the InfinityMU Launcher fails to open.</div>
* '''Windows 10 & 11:''' Requires .NET 4.8
* '''Windows 7 & 8.1:''' Requires .NET 4.5.2
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[https://dotnet.microsoft.com/download/dotnet-framework/net48 <span style="background-color: #7c3aed; color: #ffffff; padding: 10px 18px; border-radius: 6px; font-weight: 600; font-size: 13px;">📥 Download .NET 4.8</span>]
[https://dotnet.microsoft.com/download/dotnet-framework/net452 <span style="background-color: #7c3aed; color: #ffffff; padding: 10px 18px; border-radius: 6px; font-weight: 600; font-size: 13px;">📥 Download .NET 4.5.2</span>]
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== System Settings & Security ==

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=== Windows Updates ===
Ensure your operating system is fully up to date to prevent compatibility issues.
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# Go to '''Start''' > '''Settings'''.
# Select '''Update & Security''' > '''Windows Update'''.
# Click '''Check for updates''' and install any available packages.
# Restart your computer.
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=== Antivirus Exclusions ===
Some security software may falsely flag or block game files.
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<div style="color: #92400e; font-weight: 600; font-size: 16px; margin-bottom: 8px;">⚠️ Important Notice</div>
<div style="color: #92400e; font-size: 14px; line-height: 1.6;">If you use '''Avast, Avira, DrWeb, or 360 Total Security''', you must manually add the entire <code style="background: rgba(253,230,138,0.5); padding: 2px 6px; border-radius: 4px;">InfinityMU</code> client folder to your antivirus software's '''Exceptions / Exclusions list''' to prevent the launcher or game files from being quarantined.</div>
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<div style="font-weight: 600; color: #1e293b; margin-bottom: 5px;">❓Why is my Antivirus flagging the game?</div>
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Our game files use custom wrappers and anti-cheat hooks to ensure a fair play environment. Antivirus programs often use '''Heuristic Analysis'''—a method that flags any file that "behaves" like a system modification tool, even if it is completely safe. These are known as '''False Positives'''.
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<div style="font-size: 24px; font-weight: bold; margin-bottom: 12px;">Still experiencing issues?</div>
<div style="font-size: 15px; color: #cbd5e1; margin-bottom: 30px; max-width: 600px; margin-left: auto; margin-right: auto; line-height: 1.6;">If you have followed all the steps above and are still having trouble launching the game, our support team is ready to help you get back online.</div>

[https://www.infinitymu.net/support/submit-a-ticket <span style="background-color: #ef4444; color: white; padding: 14px 32px; border-radius: 30px; font-weight: bold; font-size: 15px; text-transform: uppercase; letter-spacing: 0.5px; box-shadow: 0 4px 15px rgba(239, 68, 68, 0.4);">🎫 Submit a Support Ticket</span>]

<div style="margin-top: 25px; font-size: 14px; color: #94a3b8;">Or email us directly at: <span style="color: #ffffff; font-weight: 600;">support@infinitymu.net</span></div>
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